What drives the cost of managed ICT?
The short answer
Managed ICT cost depends on the number of sites and covered devices, system complexity, support hours, response commitments, and the amount of onsite service included. Hardware ownership and replacement coverage also affect the monthly fee. Initial network remediation, new installations, and carrier charges should be identified separately so recurring proposals can be compared fairly.
Answered by Jim Mazzarella, CEO & Managing Partner
Separate monthly service from initial project work
Monitoring and ongoing support have different cost drivers from replacing switches, correcting cabling, or redesigning Wi-Fi. Ask for an onboarding and remediation scope alongside the recurring service proposal. Confirm whether internet circuits, hardware financing, software licenses, and after-hours projects are included or billed separately.
Compare the same service assumptions
- Locations, covered devices, and applications supported
- Business-hours versus round-the-clock support and the agreed response targets
- Remote-only coverage versus included onsite labor and dispatch
- Customer-owned hardware versus provider-supplied equipment and replacement coverage
- Contract term, annual adjustments, exclusions, and end-of-term ownership
Price the lifecycle, not only the first month
Compare the total cost over the same term, including onboarding, recurring fees, expected equipment refresh, excluded work, and exit costs. UniFi platform licensing and Nexus managed service fees are separate items. Where a UniFi application does not require a per-device platform license, monitoring, support, optional services, and lifecycle coverage can still carry separate costs.
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