Our systems have been working flawlessly. Our phones are crystal clear, computers running smooth, and our security cameras have come in handy on many occasions (they even helped us find missing keys!) We chose Nexus over some long time partners that we used at our old facility, it wasn’t an easy decision at the time, but a year and a half later we have no regrets.
What our clients say
Named reviews from operators who put their name on the work. Additional anonymous feedback follows. Filter by industry to see what peers in your sector say about working with Nexus.
Named reviews
The wonderful people at Nexus helped us with multiple projects covering the entire spectrum of IT. The amount of money we have saved with Nexus, reinvigorated our belief in smart ROI purchases. They have connections with all major IT vendors and are continuously educated on the cutting edge of technology.
Nexus has provided a huge cost savings to our organization, meanwhile actually increasing the level of service we offer to our customers. Nexus has been easy to work with, responsive, and creative in terms of offering solutions that would best meet our specific needs. We are confident in our phone system and know we have the most current technology at work for us. We are very glad we made the change to Nexus.
It is no longer an IT expense, it's now an investment that has helped us generate revenue for our business. Their ability to be a liaison between barriers and understand what our needs were as an individual company allowed them to get us the service we really needed at a really great value.
Additional client feedback
Nexus replaced our entire nurse call system on an occupied 96-bed med-surg unit without taking a single room out of service. We'd done replacements before where half the unit was offline for six weeks. This was different — every room stayed live, and the system worked the way Jeron said it would, from the first night.
For the first time since we put this portfolio together, I can pull one screen and see response times across all seven communities. That wasn't possible with what we had. The rollout was exactly what Nexus said it would be — one PM, one playbook, no surprises.
I haven't gotten a call from the front desk about Wi-Fi since the week we went live. That used to be a weekly thing. Three vendor contracts became one, and the Director of Engineering stopped carrying a pager.
The Joint Commission finding was the hard deadline. Nexus understood that from day one and designed the cutover schedule around it. We cleared the finding. The system has been running clean for over a year.
Our GC had worked with a lot of low-voltage subs. They specifically asked us to use Nexus again on the next building because of the way the closeout package was put together. ICRA compliance documentation, as-built drawings, the works. First time that's happened in 20 years of construction.
We'd been chasing the same camera coverage gap for three years with two different vendors. Nexus came in, did the RF walk, found the issue in 45 minutes, and had it fixed before the end of the week. That's the kind of team we want managing our security infrastructure.
When the state surveyor walked in, everything was documented exactly the way they needed to see it — alarm history, device locations, maintenance records. Nexus built the system so that it's auditable from day one. That matters more than most people realize until they're in a survey.
Nexus built our conference room and lobby AV from scratch. We told them what we needed the room to do, not what equipment to buy. They came back with a design that made sense, installed it in a week, and trained our receptionist in an hour. No drama.
The cooperative contract process saved us four months and about 200 hours of procurement staff time. Same technology, same Nexus install team — we just skipped the RFP. Our legal team signed off in a week.
Every time we've thrown a change at them mid-project — and on a 14-building campus job there are always changes — they've given us a real number and a real schedule impact, not a blank change order. That level of transparency is rare in this industry.
We've done nurse call replacements before where half the unit was offline for six weeks. This was different — every room stayed live, and the system worked the way they said it would, from the first night.
For the first time since we put the portfolio together, I can look at one screen and see how every community is performing on response times. That wasn't possible with what we had before Nexus.
I haven't gotten a call from the front desk about Wi-Fi since the week we went live. That used to be a weekly thing. Their team finished ahead of schedule and we didn't lose a single room to inventory.
Your team navigated active patient floors without a single disruption. The infection-control protocols were followed without us having to remind anyone. That's not common with low-voltage contractors.
We had a Jeron station failure on a Saturday at 2 a.m. The on-call tech had us back up before the next med pass. We've never had that level of response from any prior vendor.
Nexus designed the integration between our Jeron P790 and our existing Cerner workflow. We expected this to take months of consulting. They had it modeled in two weeks.
The wireless RCare system gave us coverage in the courtyard and dining room where our old wired pull-cords couldn't reach. Falls in those zones are down. That's the metric I care about.
We're a chain of seven properties. Nexus is the only vendor who showed up with a multi-site rollout plan instead of asking us to coordinate seven separate projects.
Wander management was a compliance gap our last surveyor flagged. Nexus had a corrective plan and a working RTLS pilot inside 30 days.
Refresh of 240 guest-room access points across two towers, done floor-by-floor without taking a single room out of inventory. Front desk never had to apologize for our work.
The Nexus360 managed service replaced three separate vendor contracts. We pay one bill, and one number answers the phone.
The plant Wi-Fi had to work in a 600,000 sq ft facility with overhead cranes and metal racking. Nexus did the site survey, ran the heat map, and the network covered every dock door on day one.
Camera system upgrade across the plant and yard. The Hanwha cameras and the access control are tied together — one badge swipe gives us the video clip. That's saved us three workers' comp cases this year.
Our tenants expect the network to just work. With Nexus360, it does, and I don't carry a pager anymore.
Smart building energy integration paid for itself in 14 months on HVAC alone. The dashboard finally tells me what's actually running.
Nexus was on our team for three healthcare projects last year. RFI turnaround inside 24 hours, drawings stamped by their RCDD, and they never missed a coordination meeting.
Cabling refresh in four buildings, completed inside an eight-week summer window. School opened on schedule. That's all I needed.
