When should you assess managed WAN?
The short answer
Assess managed WAN before carrier renewals, opening or relocating sites, moving important applications, or changing business-continuity requirements. Repeated outages, unexplained performance complaints, untested backup service, and unclear carrier escalation also warrant review. Compare actual operating needs with circuit records, contracts, monitoring evidence, and tested application behavior before deciding what to replace.
Answered by Jim Mazzarella, CEO & Managing Partner
Review while options are still open
Bring renewal and notice dates into planning alongside technical requirements. Ask the assessment to distinguish local-network, carrier, and application findings instead of attributing every complaint to bandwidth. Where a backup connection exists, request a controlled test plan and a record of which business workflows it is expected to support.
Use these events to trigger a review
- Carrier or managed-service renewal, relocation, acquisition, or new site opening
- Important applications moving to different hosting or access arrangements
- Repeated incidents without clear ownership or documented follow-up
- Backup connectivity that has not been tested against current application needs
- Changed staffing, operating hours, or consequences of a service interruption
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