What should a proposal for a managed UniFi network show?
The short answer
A managed UniFi proposal should pair a site-specific network scope with a clear service schedule. Identify equipment and installation work, migration and acceptance checks, covered systems, monitoring, support hours, and onsite responsibilities. State hardware and account ownership, replacement coverage, exclusions, recurring fees, and transition terms so the customer can compare complete offers.
Answered by Jim Mazzarella, CEO & Managing Partner
Require two readable scopes
The project scope should explain what is installed or corrected and how completion is accepted. The service scope should explain what happens afterward, including incidents, updates, changes, and reporting. Ask the provider to identify any dependent application it does not support and any customer work required before onboarding.
Resolve the commercial details before signing
- Equipment schedule and design assumptions for each site
- Migration sequence, maintenance windows, acceptance tests, and documentation
- Monitoring coverage, incident priorities, support hours, and dispatch terms
- Administrative access, hardware ownership, backups, and replacement responsibilities
- Initial price, monthly fees, optional items, renewal, termination, and handover assistance
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