What should be included in multi-site technology standards?
The short answer
Multi-site technology standards should define repeatable designs for the organization’s site types, approved equipment and configuration practices, documentation, acceptance checks and support ownership. Include an exception process for buildings that cannot follow the baseline. Version the standards and specify how changes, replacement products and acquired sites are reviewed so local decisions remain visible to the central team.
Answered by Jim Mazzarella, CEO & Managing Partner
Standardize outcomes and records
Describe the required services for each site type before selecting a common equipment list. A small office, care facility and distribution site may need different designs. Use consistent naming, asset records, diagrams and handover requirements so the support team can understand both the common pattern and each location’s approved differences.
Govern exceptions and lifecycle changes
- Assign a named owner and version number to each approved design
- Record exceptions with their reason, approver and review date
- Define acceptance evidence required before a site enters ongoing support
- Identify administrative access, maintenance and escalation responsibilities
- Set a process for product substitutions, refresh decisions and acquired-site onboarding
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