Quick Answer
When should you assess wander management?
The short answer
Assess wander management ahead of a renewal, renovation, occupancy change, or support gap — and any time resident workflow, monitored zones, alert routing, testing, training, and response documentation no longer match how the building actually operates. Assessing early keeps the work planned rather than reactive.
Answered by Jim Mazzarella, CEO & Managing Partner
Triggers that should start an assessment
Waiting for a failure removes your options on wander management. Renewals, capital planning cycles, and end-of-support notices are the moments when an assessment still changes the outcome.
Assess when any of these are true
- A service contract or lease is up for renewal
- Renovation, expansion, or an occupancy change is planned
- Equipment is approaching end of support
- Staff are working around the system instead of with it
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