Fixed a Three-Year CCTV Coverage Gap in One Week
At a Glance
| Operator | Manufacturing campus, Indiana (sanitized) |
| Facility | Multi-building industrial campus |
| Scope | IP CCTV coverage assessment, RF site walk, camera reconfiguration |
| Timeline | 45-minute diagnosis; resolved within the same week |
| Prior state | 3 years, 2 vendors, unresolved coverage gap |
| Outcome | Coverage gap closed; system moved to Nexus managed security |
The Problem
The security team had a blind spot they couldn't close. One stretch of the campus never held reliable camera coverage — footage dropped, images degraded, and the gap shifted depending on who was troubleshooting it. Over three years, two different vendors were brought in, and both proposed replacing cameras. Neither fixed the underlying issue, and the cost of guessing kept climbing.
For a manufacturing campus, a persistent surveillance gap isn't cosmetic — it's a liability, insurance, and incident-investigation problem. The security director needed a partner who would diagnose the cause rather than sell more hardware.
What We Did
01 — RF Site Walk
Rather than start with a camera order, our engineer ran a structured RF and network walk of the affected zone. Within 45 minutes, the root cause was clear: a wireless and network path issue neither prior vendor had ever assessed, because both had treated it as a camera hardware problem.
02 — Diagnose, Not Guess
We documented the finding with measured data, not assumptions, and showed the security team exactly why the gap moved and why replacing cameras had never resolved it. The correct fix was targeted and inexpensive relative to the repeated hardware proposals.
03 — Resolve
The corrective work was completed before the end of the same week. Coverage in the problem zone became stable and verifiable for the first time in three years.
04 — Manage
The campus moved its security infrastructure onto a Nexus managed agreement, consolidating two prior vendor relationships into one accountable partner with ongoing monitoring.
The Result
- Root cause of a three-year coverage gap identified in a single 45-minute site walk
- Fix completed before the end of the same week — no capital camera overhaul required
- Campus security infrastructure moved onto a Nexus managed agreement
- Single accountable partner replacing two prior vendors
"We'd been chasing the same camera coverage gap for three years with two different vendors. Nexus came in, did the RF walk, found the issue in 45 minutes, and had it fixed before the end of the week. That's the kind of team we want managing our security infrastructure."
— Director of Security, Manufacturing Campus (Indiana)
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