Maple Ridge Healthcare: Zero-CapEx Modernization That Cut Response Times by 43%
NexCare360 wireless nurse call, UniFi360 managed Wi-Fi, Cloud PBX, and DIRECTV Hospitality on one flat monthly fee.
At a Glance
| Client Profile | 148-bed skilled nursing facility, suburban Milwaukee |
| Population | Long-term care and short-stay rehab, mixed acuity |
| Legacy | 1990s wired nurse call, consumer-grade Wi-Fi, POTS trunk lines |
| Constraint | No CapEx budget, tight state-survey window, minimal resident disruption |
| Scope | NexCare360 wireless nurse call, UniFi360 Wi-Fi, Cloud PBX, DIRECTV Hospitality |
| Outcome | 43% faster nurse response time; $6,743/yr in licensing eliminated |
The Challenge
Every skilled nursing operator faces the same triangle: aging technology, flat reimbursement, and rising expectations from families, surveyors, and staff. Maple Ridge's wired nurse call passed state survey but was failing on the floor: pull cords stuck, dome lights burned out, and response tracking ran on paper. Inconsistent Wi-Fi coverage slowed electronic charting and ruled out mobile-first workflows for nursing staff.
Ownership needed the modernization funded with zero capital outlay, completed inside a tight state-survey window, and delivered without disrupting residents.
The NexusCT Solution
NexCare360 Wireless Nurse Call
Wireless nurse call as a service on RCare G4 — pendants, pull-station replacements, mobile alerting to caregiver smartphones, and full response-time reporting.
UniFi360 Managed Wi-Fi
Fully managed Ubiquiti Wi-Fi 6 with separate resident, staff, and guest networks — and zero recurring licensing fees.
Cloud PBX & DIRECTV Hospitality
SIP replacement for the aging analog trunk lines, with direct-inward-dial numbers for administration, nursing, dietary, and rehab, plus a ProIdiom head-end delivering HD programming to every resident room.
Zero-CapEx Structure
Every component — nurse call hardware, access points, switches, PBX, and DIRECTV head-end — was owned by NexusCT during the term, replaced as it aged under the managed contract, and turned over to the facility at term end. Four systems modernized without a single capital purchase order.
Outcomes at 12 Months
- 43% reduction in average nurse response time — from 6:12 to 3:31 (m:ss), measured continuously in Nexus360 reporting
- 21% reduction in overtime tied to communication breakdowns, verified against the payroll journal
- $6,743 per year eliminated in third-party software licensing that the previous vendor charged for reporting and firmware
- Zero downtime during the phased cutover — nurse call, Wi-Fi, and PBX went live floor by floor over three weekends
- State survey passed at the next annual visit with no technology-related deficiencies
"The response-time report used to be a paper log we filled out from memory. Now we open a dashboard, see every call by hallway, by shift, by responder, and we can actually coach on it. That alone was worth the switch."
— Director of Nursing, Maple Ridge Healthcare
Ready to modernize nurse call without a capital request?
Our engineers respond within one business day with a custom scope — no obligation.
Call 847-443-9900 · 1171 Tower Road, Schaumburg, IL 60173 · Request consult
