Symphony Post Acute Network: 32 Buildings, One Partner
How Eitechs (now NexusCT) unified network, voice, and resident experience across a multi-state skilled nursing portfolio.
At a Glance
| Client | Symphony Post Acute Network (Symphony PAN) |
| Sector | Post-acute care, skilled nursing, and short-stay rehabilitation |
| Headquarters | Lincolnwood, Illinois |
| Scale | 32 buildings deployed across the network |
| Recognition | Channel Partners 360° Business Value Awards Top 10 Winner |
| Outcome | $440K+ savings on the flagship site; occupancy up from 72% to 100% |
The Challenge
Between 2013 and 2016, Eitechs Technology Solutions — the predecessor company to Nexus Communications Technology, both led by Jim Mazzarella — led a multi-year technology modernization program for Symphony Post Acute Network, a skilled nursing and post-acute care provider, across dozens of buildings. Most were newly acquired properties that needed a full technology rebuild to compete at the top of the post-acute care market.
Symphony needed a single managed ICT partner who could handle the entire technology stack — cabling, switching, wireless, VoIP, resident televisions, satellite headends, UPS power, and cooling — instead of coordinating a half-dozen vendors per building, so every capital dollar saved could go straight to the resident experience.
The Reference Deployment (Per Building)
Connectivity & Voice
Business-class internet and commercial telephony from Comcast Business, plus Cloud VoIP via Star2Star — 90 wired/wireless VoIP phones and 210 analog ATA extensions at the flagship site alone.
Network & Compute
Meraki/Cisco wireless LAN with full-property coverage, a gigabit PoE switching backbone, Category-standard cabling upgrades, and AIO desktops and mobility computers for clinical and administrative staff.
Resident Experience
255 Samsung 49" and 55" smart TVs at the flagship site on a 105-channel ProIdiom ALL-HD DIRECTV satellite system, plus two in-house channels for facility programming.
Power, Environment & Ongoing Support
11 APC 2kW UPS conditioners protecting media and server rooms, dedicated interior cooling, and continuing managed maintenance at every site — the model that became NexusCT's managed-services platform.
Recognized by Channel Partners magazine
Eitechs Technology Solutions was named a Channel Partners 360° Business Value Awards Top 10 Winner in 2014, and was again featured in the 2016 program — recognition for a single provider capable of designing, integrating, and operating the full technology stack across a large multi-site healthcare portfolio.
Business Value Delivered
- $440,000+ in list-price savings on the flagship deployment through consolidated procurement across a dozen-plus vendors
- Occupancy lift from 72% to 100% within a month of the flagship site reopening, with a 90–120 person waiting list
- One accountable partner across all 32 buildings for design, integration, procurement, installation, and continuing maintenance
- A repeatable per-site playbook — cutover time and rework dropped dramatically after the first buildings proved the design
- Foundation for what has since matured into NexusCT's UniFi360, Nexus360, and DIRECTV Hospitality platforms
"Communication is key. You send emails, you send memos, you use policies and procedures, but you also have to pick up the phone and sit down with as many people as possible and make sure everybody is on the same page and the mission is the same."
— Mark Hartman, CIO, Symphony Post Acute Network (American Healthcare Leader, 2016)
"The wonderful people at Nexus helped us with multiple projects covering the entire spectrum of IT. The amount of money we have saved with Nexus, reinvigorated our belief in smart ROI purchases. They have connections with all major IT vendors and are continuously educated on the cutting edge of technology."
— Mark Hartman, CIO, Symphony Post Acute Network
"It is no longer an IT expense, it's now an investment that has helped us generate revenue for our business. Their ability to be a liaison between barriers and understand what our needs were as an individual company allowed them to get us the service we really needed at a really great value."
— Yehuda Cohen, VP of IT Services, Symphony Post Acute Network
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