Quick Answer
What should a proposal for managed WAN show?
The short answer
A proposal for managed WAN should price carrier diversity, failover, routing, monitoring, escalation, and contract ownership line by line, not as a lump sum. It should state exclusions, customer dependencies, acceptance testing, and support terms clearly enough that two bids can be compared side by side.
Answered by Jim Mazzarella, CEO & Managing Partner
Make competing bids comparable
Vendors scope managed WAN differently, so a lump-sum number hides the differences. Require the same line-item structure from everyone and the gaps become visible immediately.
What a comparable proposal contains
- Required scope and the assumptions behind it
- Explicit exclusions and customer dependencies
- Acceptance testing and documentation deliverables
- Support, escalation, renewal, and lifecycle terms
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