Quick Answer
What should be included in business VoIP?
The short answer
A complete scope for business VoIP covers call flows, numbers, survivability, emergency calling, network readiness, and support. It should also name assumptions, exclusions, customer dependencies, acceptance criteria, and who owns the system after handover. Anything left implicit becomes a change order later.
Answered by Jim Mazzarella, CEO & Managing Partner
Start from the deliverables list
Write the scope as deliverables rather than products. For business VoIP, each line should say what gets installed, what gets tested, what gets documented, and who signs off.
Scope items to confirm in writing
- Every deliverable, with quantities and locations
- Assumptions and site conditions the price depends on
- Explicit exclusions and customer-furnished items
- Acceptance testing, as-builts, and training
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