Quick Answer
What should be included in a managed UniFi network?
The short answer
A complete scope for a managed UniFi network covers gateway, switching, Wi-Fi, security policy, monitoring, documentation, and lifecycle. It should also name assumptions, exclusions, customer dependencies, acceptance criteria, and who owns the system after handover. Anything left implicit becomes a change order later.
Answered by Jim Mazzarella, CEO & Managing Partner
Start from the deliverables list
Write the scope as deliverables rather than products. For a managed UniFi network, each line should say what gets installed, what gets tested, what gets documented, and who signs off.
Scope items to confirm in writing
- Every deliverable, with quantities and locations
- Assumptions and site conditions the price depends on
- Explicit exclusions and customer-furnished items
- Acceptance testing, as-builts, and training
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