Quick Answer
When should you assess technology due diligence?
The short answer
Assess technology due diligence ahead of a renewal, renovation, occupancy change, or support gap — and any time assets, contracts, supportability, cybersecurity, lifecycle risk, and near-term capital no longer match how the building actually operates. Assessing early keeps the work planned rather than reactive.
Answered by Jim Mazzarella, CEO & Managing Partner
Triggers that should start an assessment
Waiting for a failure removes your options on technology due diligence. Renewals, capital planning cycles, and end-of-support notices are the moments when an assessment still changes the outcome.
Assess when any of these are true
- A service contract or lease is up for renewal
- Renovation, expansion, or an occupancy change is planned
- Equipment is approaching end of support
- Staff are working around the system instead of with it
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